Comments on: Security Breach at EmigrantDirect http://www.shaftek.org/blog/2006/12/06/security-breach-at-emigrantdirect/ ShafTek.org = SHAFranovich TECHnologies Sun, 05 Feb 2012 15:43:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: John http://www.shaftek.org/blog/2006/12/06/security-breach-at-emigrantdirect/comment-page-1/#comment-284 John Tue, 26 Dec 2006 13:34:45 +0000 http://www.shaftek.org/blog/2006/12/06/security-breach-at-emigrantdirect/#comment-284 I have an EmigrantDirect account and have had nothing but problems with them. Their protection of confidential information is poor and their customer service is unresponsive. I have an EmigrantDirect account and have had nothing but problems with them. Their protection of confidential information is poor and their customer service is unresponsive.

]]> By: Alex Carlock http://www.shaftek.org/blog/2006/12/06/security-breach-at-emigrantdirect/comment-page-1/#comment-283 Alex Carlock Wed, 20 Dec 2006 03:52:22 +0000 http://www.shaftek.org/blog/2006/12/06/security-breach-at-emigrantdirect/#comment-283 i just decided to look at the e-mail headers in my Junk Mail folder and too noticed a bunch of messages sent to an alias that I only gave to Emigrant Direct. I think that as soon as I have another account to move my money to I will also be closing my account. I've had other problems with them including a very difficult transition from that old system to the new one, and their inability to always credit my interest on the last day of the month (sometimes it's the last day and others it's the first of the next month). Their explanation for that one is quite flaky... something like "Our back end systems credit the interest on the last day of the month, but the front end web site isn't updated till that night so it shows up as being credited on the first of the month. It shows up on your statement as the last day of the month because we know people will be upset and confused if they don't see their interest credited on the last day of the month." Darn Right I'm confused as to why your systems don't match up and you don't see this as a problem. I'm also afraid to setup a Transfer on Death beneficiary on my account, because their website makes it sound like I'll have to close my account and open a new one if I ever want to change it, but one customer service rep says that's not true, and another one says it is true... They can't all agree on an answer to that one either. So yeah, they have their heads up their you know whats, and after this SPAM incident I think it's time to start looking elsewhere. i just decided to look at the e-mail headers in my Junk Mail folder and too noticed a bunch of messages sent to an alias that I only gave to Emigrant Direct. I think that as soon as I have another account to move my money to I will also be closing my account. I’ve had other problems with them including a very difficult transition from that old system to the new one, and their inability to always credit my interest on the last day of the month (sometimes it’s the last day and others it’s the first of the next month). Their explanation for that one is quite flaky… something like “Our back end systems credit the interest on the last day of the month, but the front end web site isn’t updated till that night so it shows up as being credited on the first of the month. It shows up on your statement as the last day of the month because we know people will be upset and confused if they don’t see their interest credited on the last day of the month.” Darn Right I’m confused as to why your systems don’t match up and you don’t see this as a problem. I’m also afraid to setup a Transfer on Death beneficiary on my account, because their website makes it sound like I’ll have to close my account and open a new one if I ever want to change it, but one customer service rep says that’s not true, and another one says it is true… They can’t all agree on an answer to that one either.

So yeah, they have their heads up their you know whats, and after this SPAM incident I think it’s time to start looking elsewhere.

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