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Good Customer Service at 7/11

Posted March 27, 2007 – 11:26 am by Yakov Shafranovich in Personal

To give credit where credit is due, 7/11 Corporate has pretty good customer service. About two weeks ago, I filled up my car at a 7/11 gas station and the place was horrible. There was gas all over the floor, and the hose did not detect that the tank was full, overflowing my tank. I filled out a complaint form on their website and did not really expect a call back. Much to my suprise, I got a phone call yesterday from someone at corporate level who actually went to visit the store (!) and found that the detector in the hose was not working properly. The problem has been fixed.

Now that’s customer service.

Tags: business —