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McAfee charging money for fixing a problem they caused
Posted April 21, 2010 – 7:24 pm by Yakov Shafranovich in WebsiteA friend of my has McAfee antivirus installed on his computer from the college he is attending (Towson University). Earlier today his computer started rebooting because of a faulty McAfee update that has crippled computers worldwide.
So he called McAfee’s customer service and guess what? They can fix the problem for a low fee of $90!!!!! They did not tell him to go online and lookup the instructions, or send him to Towson’s helpdesk since it is a corporate version – instead they are looking to make a quick buck because of a problem they themselves have caused.
This is shameful and they should be investigated.
UPDATE: McAfee posted that they will reimburse their customers for “reasonable expenses” incurred in fixing their computers. No details just yet.
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One Response to “McAfee charging money for fixing a problem they caused”
That’s where there might be a reason to try different solution.
Microsoft Security Essentials is free for legal Windows users and is supported for free.
[editor note: the poster works for Microsoft]
By Arthur Zhuravsky on Apr 22, 2010