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How to Make Money in Software (on Any Platform)

Wednesday, September 17th, 2008

In one sentence: Provide an easy to use tool that solves a persistent problem. That was my experience recently with a backup solution for Linux - while there were many open source and free tools out there, a commercial easy to use tool with a low cost was the one that one ...

Good Customer Service at 7/11

Tuesday, March 27th, 2007

To give credit where credit is due, 7/11 Corporate has pretty good customer service. About two weeks ago, I filled up my car at a 7/11 gas station and the place was horrible. There was gas all over the floor, and the hose did not detect that the tank was ...

Three 1/2 Tales of Horrible Customer Service: Part I - Quicken

Friday, February 9th, 2007

I usually tend to buy very little software and try to use open source as much as possible. However, there are just some that I can't get away - Windows (which comes with my machine), a specific program for my Treo and Microsoft Money. Every few years when my version ...

The WRONG Way to Sell a $600 Phone

Thursday, June 15th, 2006

Yesterday my company ordered several of the newly released Treo 700p smart phones for myself and two other people in the company. The list price for these is $649 per phone (before any discounts). The Bottom Line is that if you are selling something that expensive, then you better make sure ...

The Law of Unintended Consequences

Thursday, February 24th, 2005

Some time ago one of our customers asked us for a feature where a certain box on a certain printed document would be limited to a certain size. The feature was promptly put in place and used for the past few weeks. Yesterday, they suddenly realized that some of the ...

Why Bad is Good in Spam

Wednesday, February 2nd, 2005

While perusing the news, I came across a rather interestingly titled article at CNET: "Zombie trick expected to send spam sky-high". As many other spam-related stories, this one had an apocalyptic feel to it as well: According to the SpamHaus Project--a U.K.-based antispam compiler of blacklists that block 8 billion messages ...

Being a Consultant

Sunday, January 30th, 2005

Steve Friedl posted an excellent article (via SlashDot): "So you want to be a consultant...? Or: Why work 8 hours/day for someone else when you can work 16 hours/day for yourself?"

The Importance of Redundancy

Tuesday, January 25th, 2005

The NY Post is reporting (via Drudge)that a fire knocked out an entire subway line in NYC for 5 years: A fire in a subway control room has put the C line out of service for up to five years and caused serious problems on the A line that will make ...

Proper Bug Hunting

Tuesday, December 7th, 2004

Joel has a great piece which mentions the right approach to bug fighting: For example, if I assign a bug to a developer I expect them to: 1. reproduce the bug 2. if it's not immediately reproducible, make a good faith effort to figure out why it's happening to me instead of just ...

Wanna Work for Microsoft? Blog Your Resume

Wednesday, October 20th, 2004

This is gotta be one of the stranger things used for recruitment, although not nearly as cool as Google's weird math puzzles on billboards. If you link to this blog entry from Heather Leigh, a Microsoft recruiter, she promises to look at your resume (via Liudvikas Bukys): Want me to find ...